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Help centre
Support
Answers to the questions we get most, and a direct line to the community team when you cannot find what you need.
Ask the community first
Questions about water levels, prices, borders or what to pack are usually answered within an hour by locals and operators who were there this week.
Fix it yourself, quickly
Most questions are answered by one of these pages.
Setting up your profileAdd your display name and photo so the community knows who is posting.Open settingsPosting a storyWrite a few words, add photos and tag the spot you were at.Create a postPhotos and privacyUnderstand where your photos live and who can see them.Read the policyCommunity rulesWhat is welcome here, what gets removed, and how reporting works.Read the guidelinesListing your tour businessSet your member type to Tour operator and share what you run.See operatorsManaging your postsFind everything you have shared and delete anything you regret.Open my posts
Frequently asked questions
Contact us
Still stuck, or need to report something? Send us the details and we will reply by email.
Your email address is used only to reply to you. It is never shown on your profile or in the feed.
How to reach a human
- Fastest route
- The contact form on this page — messages go straight to the community team's inbox.
- Email us directly
- Write to info@vicfallsconnect.co.zw and it reaches the community team.
- Reply time
- Within two working days, Monday to Friday. Safety reports are treated as urgent.
- Urgent safety matters in town
- Speak to your guide, lodge or a park ranger on site first, then tell us here so we can act on the content.
- Business and operator enquiries
- Choose "My tour operator listing" in the form and tell us what you run around the falls.