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Help centre
Contact Staff
Questions, feedback or something that needs fixing — this form goes straight to the VicFalls Connect team. Tell us what is on your mind and we will get back to you.
Contact us
Still stuck, or need to report something? Send us the details and we will reply by email.
Your email address is used only to reply to you. It is never shown on your profile or in the feed.
What to put in your message
- Which page you were on, or which member, story or listing it involves.
- What you expected to happen, and what happened instead.
- A screenshot of anything that looked wrong, if you have one.
- The email address you signed up with, so we can find your profile.
We reply within two working days, Monday to Friday. Safety reports are treated as urgent. If something is happening right now, speak to your guide, lodge or a park ranger on site first.
You may not need to write to us
Most questions about water levels, prices, borders and what to pack are answered within an hour by locals and operators in the feed. The help centre has the answers we get asked most.