Operator Onboarding

Your profile is the page a traveller reads the moment your name comes up. Set it up before you do anything else.

• Join with an email address you actually read — that is where enquiries land.
• Use the name guests know you by, not the registered company name.
• Set your member label to Tour operator so you appear in the operator directories.
• Add a real photo of you or your team, and the town or river you work from.
• Write a bio that answers what you run, who it suits and where you meet guests.

Travellers book the operator whose trip they can picture before they message. Say it plainly, in their words.

• Name each trip the way guests search for it: 'Sunset cruise, two hours, Zambezi'.
• Give the duration, the group size and how far ahead to book.
• Give a from price in US dollars — even approximate prices filter the wrong enquiries out.
• Say what is included and what is not: park fees, lunch, transfers, drinks.
• Say where you collect guests, and what they should bring with them.

A listing puts your services, photos and contact details in front of travellers who are ready to book — and on Top Operators.

• Pick the listing category that fits: tour operator, accommodation, guide or transfer.
• List your services point by point so each trip reads as its own offer.
• Add your contact email, WhatsApp number and website — these show on Top Operators.
• Choose a package: Basic, Featured or Premium. Higher packages rank above the rest.
• Send your listing and pay for it; staff confirm the payment and it goes live for 12 months.

Operators who post steadily are seen without paying for adverts. A quick reply is usually why someone books.

• Post a photo or two from a recent trip each week and tag the spot you ran.
• Tell the story around the photo: water levels, wildlife, what was different that day.
• Answer comments the same day, in public, then move the details to a chat or a call.
• Keep your phone and WhatsApp reachable, even in your busiest weeks.
• Ask guests who enjoyed it to mention you by name when they post.